360º Administrative Support
Optimise your operations
OUR ADMINISTRATIVE SERVICES
MADE SIMPLE
​​Choose from our Remote, Hybrid or Local Assistant options to attend to your specific business needs. Our skilled Assistants handle a wide range of tasks including Administration, Data Entry, Email Management, Scheduling, Content Creation and Social Media. Whether you require remote assistance, on-site assistance or a flexible combination of both, our assistants are here to streamline your operations and help your business thrive. We also provide local assistants who have expertise in the Australian market.
GENERAL ASSISTANT SERVICES
Our General Assistant service provides a dedicated team member who is selected to match your business requirements. This service adds a dedicated assistant to your team who will become familiar with the operational requirements of your business. While they may not be an expert in all areas, they can assist with operational requirements.
HYBRID ASSISTANT SERVICES
​Our Hybrid Assistant services allows your business to utilise a team of assistants with different skill sets. This gives business owners the ability to access a wider range of services including administrative support, marketing, customer service and more. Working with a team of Assistants will provide specialised expertise. Hybrid Assistant services are ideal for businesses that need access to specific expertise when required.
​LOCAL ASSISTANT SERVICES
Our Australian Assistant services provides you with access to a highly skilled and experienced team member without the expense of hiring an employee. Our Assistants have experience in a wide range of tasks and can provide administrative support, marketing, customer service, bookkeeping and more. We are committed to assisting businesses with streamling their operations and achieving their goals.
TOOLS WE USE
We leverage a diverse set of tools and technologies to deliver high-quality services that meet our clients' unique needs. Our toolkit includes industry-leading software for design, project management and communication ensuring a streamlined workflow and effective collaboration.
PREVIOUS PROJECTS
Administrative Support
Our team has a track record of delivering comprehensive administrative support services with a strong emphasis on maintaining accurate records. We were responsible for organising site records, ensuring their accessibility and accuracy throughout the project's lifecycle.
We proactively engaged with the relevant team members to follow-up procedures and ensured that vital information was consistently available to support informed decision-making and project efficiency.
ISO Compliance Enhance
Our team collaborated closely with our clients to ensure that all registers and documents were updated and complied with ISO requirements. This involved carrying out thorough audits, managing documentation, and establishing robust systems to track changes in compliance. As a result of these efforts, they achieved a remarkable improvement in ISO compliance and was granted certification, thereby reducing the risk of non-compliance issues and ensuring adherence to industry regulations.
Increase Productivity Rate
We successfully assisted our client in streamlining their administrative workload, which had been causing high physical and mental strain. By conducting a thorough assessment of existing workflows, we identified inefficiencies and implemented strategic solutions. These included introducing project management tools and developing Standard Operating Procedures (SOPs). Additionally, we established regular check-ins to ensure ongoing support and communication. As a result, we achieved an average project completion rate of 80%, significantly reducing the workload and stress levels our client, while improving overall job satisfaction.
Customer Relationships Management
We successfully assisted our client in migrating their manual CRM from Excel to a dedicated CRM platform, addressing the challenges associated with outdated processes. This transition allowed us to streamline their customer management, enhance data accuracy and improve accessibility. We conducted a comprehensive analysis of their existing data ensuring a smooth transfer to the new platform. By implementing the CRM platform, we provided tools for better customer engagement, tracking and reporting. As a result, our client experienced increased efficiency and productivity, allowing their team to focus on building relationships rather than managing spreadsheets. This migration not only reduced their workload but also contributed to a more organised and effective approach to customer relationship management.
Appointment and Event Management
We played a pivotal role in helping our client effectively manage their events and appointments. By implementing a centralised scheduling system, we streamlined the process of booking, tracking, and coordinating events. Our team developed detailed calendars and reminders ensuring that all stakeholders were informed and prepared well in advance. As a result of these efforts, our client experienced a significant reduction in scheduling conflicts and improved overall efficiency in event management. This proactive approach not only alleviated the administrative burden but also enhanced the client’s ability to engage with their audience, ultimately leading to more successful events.
WHAT OUR VALUED CLIENTS ARE SAYING...
BENEFITS OF PARTNERING WITH FLEXI-TRIBE
Tailored Solutions
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Our unique outsourcing packages are tailored to meet the specific requirements of each client. We identify your needs and provide you with a dedicated Virtual Assistant or a hybrid team of professionals.
Time Saving
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We take care of time-consuming tasks and provide comprehensive support.
Australian Support Staff
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While our Virtual Assistants are based locally and offshore, our team operates within Australia. We are available during your time zone to offer support at hand.
Security
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We take the security of your data and sensitive information seriously. We set up secure working environments and communication channels to protect your information.
Expertise
We have a team of skilled and qualified Virtual Assistants who specialise in various sectors.
Disruption Cover
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We stand by our commitment to finding the perfect fit for your Business. If your Virtual Assistant is not the right match, we will pause your service and find you another Virtual Assistant at no additional cost.
Our Tribe
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Flexi-Tribe believes that a happy team leads to satisfied clients. We treat our talented team with the utmost respect, fostering a culture of inclusivity and mutual appreciation. Joining forces with us means becoming a part of a supportive and thriving community.
Our Culture
We invest in team bonding to ensure a strong, cohesive culture within Flexi-Tribe. Regular lunch or dinner trips as well as monthly team catchups and special event celebrations are just a few of the ways we bring our team together. We fly management team members to Australia when possible to enhance collaboration with our clients.
MEET OUR ADMINISTRATIVE SUPPORT TEAM
Business Development
Natasja
Natasja is the founder of Flexi-Tribe and her vast array of professional skills and experience have been invaluable since its inception. ​ She is passionate about business development and has a wealth of qualifications and experience in Project Management, Finance and Graphic design. ​ She is committed to providing the best services to all of our clients and ensuring that our outsourced tribe of talented employees are remunerated fairly for their quality service.
Operations Coordinator
Lea
Lea Medina is a highly skilled Operations Coordinator with a diverse background in business support, operations management, and client relations. Currently overseeing operations at Flexi Tribe, Lea plays a pivotal role in ensuring smooth workflows across various industries, including marketing, administration, bookkeeping, and project management. She is known for her exceptional organisational skills, attention to detail, and ability to manage multiple tasks efficiently.
HR Specialist
Machelle
Machelle is a professional, client-focused individual with a passion for working with management and team members to build and coach a workforce retaining a skilled, motivated, and healthy environment. She is responsible for implementing processes and programs to enhance strategic business outcomes. Background includes recruitment, talent development, employee engagement, employee relations and benefits. Excellent interpersonal, problem-solving skills, successful track record of contributions which resulted to organizational effectiveness.
CRM Specialist | Virtual Assistant
Mary
Mary is an experienced CRM Specialist with a proven track record of developing, managing, and refining customer-centered campaigns to drive retention, usage, and engagement within the telecommunication industry. Skilled in customer relationship management, data analysis, and campaign management. Proficient in software platforms such as Salesforce, Hubspot, and Microsoft Dynamics, as well as analytical tools including SAS and Google Analytics.
Marketing Virtual Assistant
Zallene
Zallene is a professional with a diverse skillset, specializing in social media management, customer support, content creation, and engagement for different social media brands. Zallene is responsible for planning, scheduling, and editing tutorial videos ensuring that the content is of high quality and engaging for the intended audience. In addition to social media management, Zallene has experience in customer service and is able to handle customer inquiries and complaints with a high level of professionalism and efficiency. Zallene is skilled in content writing and has the ability to create compelling and informative copy for various social media platforms.
Discover
Lets talk and set up a discovery meeting to discuss your requirements.
Engage
Sign our electronic engagement proposal and set up your software. We will introduce your bookkeeping team and explore the best way to work our system for you.
Grow
We communicate with you regularly and recommend new tech, apps and processes. We make constant tweaks to how we work so we can grow with your business.